Short Let Stay Cancellation Policy

We understand that sometimes your holiday or business plans may change.

When you make your booking with us, we do require a 60% non-refundable deposit of the rental value at the time of booking. The remaining balance is then due for payment 20 days prior to your arrival date (and this payment is non-refundable.)

We strongly recommend that all guests take out holiday and cancellation insurance to protect yourself and your party, should you need to cancel your booking.

You are automatically consenting to our terms and conditions by making a payment online or via bank deposit.

Our Terms: https://festolashortlet.com/terms-and-conditions/

Our approach to non-refundable deposits aims to protect both the client and the property owner. Once a booking is made, the property is removed from our availability list, meaning it cannot be reserved by others. If the booking is later cancelled, it may not be feasible to secure a new client in time, resulting in a loss of revenue for the owner.

A non-refundable deposit also serves to discourage cancellations, ensuring that only those genuinely committed to their stay proceed with the booking. Should a client fail to arrive for their short let, the deposit helps offset the financial impact. This policy allows us to maintain competitive pricing, as the deposit terms help mitigate risks.